November 2015 – SkypePOP Version 3.00 Released
SkypePOP for Dynamics CRM is a simple application to bridge the gap between CRM and Incoming Phone Calls from your Skype/Lync Phone system. As incoming calls are detected through your Skype or Lync applications, customer information and phone call activities are automatically popped instantly on your screen.
appVnet are proud to announce SkypePOP v3 (formerly LyncPOP) is now available to support Office 365, Microsoft Skype for Business 2015 and Microsoft Dynamics CRM 2015 and CRM Online. SkypePOP now also supports the retail version of Skype as well as continuing support for Lync 2013, Lync 2010 and Dynamics CRM 2013, 2011 and CRM 4.0.
Incoming calls instantly pop matching information in CRM like the contact information, sales leads and phone call activities. Your team don’t need to do a thing when a call comes in. SkypePOP instantly pops up the customer information and auto fills out a CRM Activity record with the time of the call – ready to enter notes and save.
Version 3.0 of SkypePOP has new functionality around the CRM Call Activity records and actively tracks your time on the phone, writing this information back in to the CRM Activity when you hang up the call. This new functionality opens up a whole new level of reporting around how much time your team spend on the phone with your opportunities, customers and suppliers.
Simplify the experience of inbound calls for your team and enforce capturing key information about your clients and suppliers.$49.95 USD per user
Improve your customer experience by instantly popping CRM Contacts or Account windows from incoming Lync calls. Save up to 90 seconds per call.
Pop up Sales Lead and Opportunity information for Sales staff, shortening your sales cycle.
Increase the adoption of your CRM by automatically creating CRM Phone Call Activities. Simply enter the phone call comments and save the record.
Reduce the risk of customer data not being logged in CRM. Ensure the call is captured by popping the activity window, ready for notes capture.
Get Real-time Reporting in CRM Dashboards of your business. Get a deeper understanding of how your staff interact with Customers and Suppliers.
New with Version 3.0, track the time your staff spend online with customers by automatically updating the call activity duration when the phone call ends.
Connect your Dynamics CRM platform with Skype for Business, Microsoft Lync, Office 365 or Skype for Desktop with one simple low cost application.
You can easily control the way calls pop up or log the activity in your CRM system to cater for all different scenarios in your business.
SkypePOP has had a ground up rewrite and now has a clever new plugin architecture which allow us to easily add new applications to pop relevant records in your company’s database.
Over the coming months we will release additional plug-ins for SkypePOP to extend the applications it works with like Salesforce.com and other popular CRM systems.
Download an evaluation version of SkypePOP v3.00
Try out SkypePOP in your business by installing a trial version.
Fill out the form below to download a ZIP File and follow the instructions on how to install and configure SkypePOP for your business.
Any problems getting installed – email email@example.com
Learn more about what SkypePOP can do for your team
Get in touch with our sales team to discuss SkypePOP and other appVnet products